Mobile App Deletion

Mobile App Deletion Request

The Google Play Store has implemented a requirement for Radiant Credit Union to provide our members with the ability to request removal of their app accounts and any associated data. This requirement is the latest of many recent compliance updates from Google and Apple related to user privacy and data safety.

If you would like to request removal of your app accounts and related data, please make sure your contact information is up to date and simply send an email request to ask@radiantcu.org

Please type “Delete Mobile App Account” in the subject line of your email and provide us with a good phone number on file to reach you at. One of our representatives will reach out to confirm the request is valid and initiate the process.

Upon confirmation of this request and execution, Radiant Credit Union will delete all associated data held in our digital and internet banking system. This data will no longer be accessible or available to any party. Your accounts will remain active, and your accounts transaction history will remain in our main system history as long as your accounts are open, but all Internet and Mobile Banking data will be deleted.

If you should have any questions, please give us a call at any of our locations and we will be happy to assist you.