Radiant Alerts

FRAUD ALERT:

Please be on the lookout for fraudulent text messages regarding charges to your Radiant account from Walmart. Please do not reply to this text. See the sample text below to know what to watch for.

As a reminder, Radiant Credit Union will never call and ask you to provide sensitive account information (full debit card number, PIN, eBanking login credentials). If you are concerned about possible fraud, you can use eBanking or mobile banking to check your account, or contact Radiant for assistance.

FRAUD ALERT:

Please be on the lookout for fraudulent text messages notifying you of a $750 Zelle transaction. Members should NOT reply to the text. We are seeing a recent rise in these spoofing texts and calls from scammers attempting to gain your account information by posing as Radiant.

As a reminder, Radiant Credit Union will never call and ask you to provide sensitive account information (full debit card number, PIN, eBanking login credentials). If you are concerned about possible fraud, you can use eBanking or mobile banking to check your account, or contact Radiant for assistance.

FRAUD ALERT:

Please be on the lookout for fraudulent text messages notifying you of a purchase at Best Buy. Members should NOT click the link provided in the text message. If you are concerned about a possible purchase, you can use eBanking or mobile banking to check your account, or contact Radiant for assistance.

EXAMPLE:

FRAUD ALERT:

Members have reported receiving Radiant-branded letters or emails stating a failed or overdue loan payment and instructing to make payment with gift cards at Walmart. Radiant will never request a loan payment in this manner. If you are uncertain regarding any loan payment notice, please call us at (352) 381-5200.

CHRISTMAS HOURS UPDATE:

In observance of Christmas, Radiant will have the following hours of operation this week:

Christmas Eve, Tuesday, December 24
All Radiant Locations will close at 12pm.

Christmas Day, Wednesday December 25
All Radiant Locations are closed.

Thursday, December 26
All Radiant Locations resume normal hours.

You can always access your account by phone, with eBanking on our app or website, or through an ATM.
We wish you a safe and happy Christmas season.

THANKSGIVING WEEKEND UPDATE:

In observance of Thanksgiving, Radiant will have the following hours of operation this week:

THANKSGIVING THURSDAY (11/28):
All Radiant Locations Closed.

BLACK FRIDAY (11/29):
Drive Thru only and Contact Center Service will be available from 9am until 12pm.

SATURDAY (11/30):
Normal Saturday Hours resume.

You can always access your account by phone, with eBanking on our app or website, or through an ATM. We wish you a safe and happy Thanksgiving Weekend.

HURRICANE MILTON UPDATE:

Due to the approaching storm, all Radiant locations will close at 12 pm (noon) on Wednesday, October 9 and remain closed on Thursday, October 10.

Branch locations expect to re-open on Fri., Oct. 11, as conditions permit.

If needed, please take advantage of our eBanking and mobile app access, as well as ATM access at our branches noted above and Publix supermarket locations.

POST-STORM UPDATE:

For Saturday, September 28, Radiant branches in Chiefland and Gainesville - 43rd Street will resume normal Saturday operations and hours. Our Lake City branch remains closed due to outages.

Radiant branch ATMs are available at our Alachua, Chiefland, Gainesville - Downtown, Gainesville - 43rd Street, Gainesville - Archer Road, and Ocala branches.

If needed, please take advantage of our eBanking and mobile app access, as well as ATM access at our branches noted above and Publix supermarket locations.

POST-STORM UPDATE:

ATM UPDATE: The ATMs at our Archer Road and 43rd Street branch location are online now.

For Friday, September 27, ALL Radiant branch locations will remain closed due to accessibility concerns and power outages. Continued assessments are occurring in an effort to resume normal Saturday hours at our standard Saturday locations. More updates will follow regarding Saturday accessibility.

Radiant branch ATMs are functioning and available at our Alachua, Chiefland, Downtown - Gainesville, and Ocala branches.

If needed, please take advantage of our eBanking and mobile app access, as well as ATM access at our branches noted above and Publix supermarket locations.

WEATHER ALERT:

Due to Hurricane Helene intensifying, all Radiant's branch locations will be closed on Thursday, Sept. 26.

All branch locations will re-open on Friday, Sept. 27, as conditions permit.

If needed, please take advantage of our eBanking and mobile app access, as well as ATM access at our branches and Publix supermarket locations.

UPDATED BRANCH ALERT:

Radiant's Old Town branch location remains closed due to storm damage and power outage (no ATM available). All other branch locations are fully available to serve you.

UPDATED BRANCH ALERT:

Radiant's Old Town branch location is closed due to storm damage and power outage (no ATM). Our Live Oak branch is drive-thru service only. All other branch locations are fully available to serve you.

WEATHER ALERT:

Due to severe weather, the Gainesville Downtown branch is operating with Drive-thru Service Only. Radiant branches in Old Town, Chiefland, Lake City and Live Oak will remain closed for today (Monday, August 5, 2024).
All other branch locations are currently open.

FRAUD ALERT

Please be on alert for fraudulent spoofing of Radiant’s eBanking login screen. Be sure to use multi-factor authentication or our mobile app at this time. The fraudulent url may appear as “flradiantcu.info”. The fraudulent url appears to be sent via text message regarding “a charge to your account” of a substantial amount at well-known stores (like Walmart). See these screenshots for examples:

 

Please do not click on the fraudulent url or enter your eBanking login details. Please do not enter your login information on this spoofed page. Contact Radiant if you experience any issues with your login.

Lake City Branch Update

We are ready to move to your new branch! Our new Lake City branch (right next door to the current branch location) is in the final stage of completion. We will be making the move over to the new branch at the end of this week. Here are the move-over details:

• Thursday, April 18, the current Lake City Branch and ATM will permanently close with the Lobby closing at 5:00pm, and the Drive-thru and ATM closing at 5:30pm. 
• Monday, April 22, the new Lake City Branch Lobby will open at 9:00am, with the Drive-thru opening at 8:30am.

This means that branch and ATM services at either branch will not be available to you on Friday, April 19, thru Sunday, April 21. We apologize for any inconvenience this causes you.

Please remember that our eBanking and Mobile Banking will remain available to you, and ATMs located at Publix are free to use.

URGENT: Impersonation Scam Alert

Members have reported receiving emails, text messages, and/or phone calls from cyberthieves posing as Credit Union employees. Radiant Credit Union will never call and ask you to provide sensitive account information (full debit card number, PIN, eBanking login credentials), nor will we direct you to withdraw your funds to deposit in a Bitcoin ATM.

Branch Update

Except for our Live Oak branch location, all other Radiant branches have resumed normal business operations. We will reopen our Live Oak branch as soon as we are able.

Thank you for your patience through the storm. As always, you can access your accounts through eBanking, our mobile app, or an ATM.

Hurricane Idalia Alert

All branch locations and member support sites will be closing Tuesday, August 29^th at 2pm thru Wednesday, August 30^th due to Hurricane Idalia. You can access your accounts through eBanking, our mobile app, or an ATM.

*Note: The ATM at our Downtown Gainesville branch location is currently not operational, and may not return to full functionality until after the storm. Our apologies for the inconvenience.

We urge everyone to stay informed and take necessary precautions for the storm. Remember, preparedness can make all the difference. Stay safe, and we'll keep you informed on our availability.

As Hurricane Idalia nears our coastline, we want to assure you that we are monitoring its trajectory and potential impact on our branches. The safety of our staff and community is our top priority. We will provide updates about branch operations as soon as possible.

All branches will be closing on Tuesday, August 29th, at 2 PM. You can access your accounts through E-Banking, our mobile app, or an ATM.

We urge everyone to stay informed and take necessary precautions for the storm. Remember, preparedness can make all the difference. Stay safe, and we'll keep you informed.

Radiant has learned of a phishing text message targeting members recently. The text message says "(RADIANT CU) Visa card was charged for $600.00 at Subway, not you? Please click the following link" and then contains a link to verify the charge. Do not click the link. Radiant will never send you a text message with a link to verify activity on your account. If you have opened the link or provided any information in response to this message please contact Radiant at 352-381-5200 to secure your account. If you did not open the link, there is no need to contact Radiant.

Radiant has determined there is a phishing text message targeting people in our service area. The text message claims, "a hold has been placed on your account due to a failed payment to Wal-Mart." This message contains a link to verify the charge.

Radiant will never send you a text message with a link to verify activity on your account. If you have opened the link or provided any information in response to this message please contact Radiant at 352-381-5200 to secure your account. If you did not open the link, there is no need to contact Radiant.

1:15 PM - Our Hawthorne Branch is temporarily closed due to a power outage.  2:12 PM Power has been restored at the Hawthorne Branch

Spear phishing attempts are targeting Radiant Credit Union members via text messages detailing a fraudulent charge to a Visa card or other account. The recipient is being prompted to click on a non-Radiant URL to cancel the charge. This non-Radiant URL is taking the member to a spoofed (imitation) eBanking login page to enter their eBanking login credentials.
    • Please be aware of the URL and link you are visiting or selecting. Do not click/select non-Radiant URLs.
    • If you are unsure if a charge is fraudulent, please contact Radiant Credit Union directly.

If you have already received this targeted text message and have clicked on the links, please contact Radiant Credit Union at (352) 381-5200 or stop by one of our branch locations, and we will promptly put you in touch with our Fraud Specialist to help resolve your situation.